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Important Change to Payment Methods
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Corporate Cheques May Be Discontinued in Select Countries – Update Your Banking Info
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At Cigna Healthcare®, we are committed to delivering seamless, secure, and sustainable service. We continually monitor the global environment to ensure we can continue to support the health, well-being and peace of mind of our customers.
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Starting November 22, 2025, country-led restrictions may be imposed on the issuance of cheques, including claims reimbursements, in: Bahrain, Kuwait, Norway, Singapore, Sweden, and Switzerland.
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To ensure uninterrupted reimbursement of your claims, please update your banking information in Cigna Envoy® or the Cigna Envoy app.
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Update Your Banking Details:
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To continue receiving claim reimbursements without interruption, please update your electronic banking details in the Cigna Envoy portal today. Beginning November 22, 2025, reimbursements will only be processed to bank accounts that have been updated. If your banking information has not been updated, you may not receive claim payments cheques after this date.
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There are two ways to update your banking information through Cigna Envoy:
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Via the “Account” section to update your electronic banking details
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Via the “Claim submission” process to update the electronic bank account details to be used for reimbursement of that claim
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Sincerely,
Cigna Healthcare
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Questions?
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Our global service center is open 24 hours a day, seven days a week at the number on the back of your global ID card. You can also contact Cigna Healthcare® through the secure mailbox in Cigna Envoy.
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Download the Cigna Envoy mobile app1
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Get instant, real-time access to your health information on the go with the free Cigna Envoy app.1
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1. The downloading and use of the Cigna Envoy Mobile App is subject to the terms and conditions of the App and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply. The Apple logo is a trademark of Apple Inc., registered in the United States and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Amazon Appstore and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
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Web-based tools, such as Cigna Envoy are available for informational purposes only. These tools are not intended to be a substitute for medical care provided by a physician. The listing of a health care professional or facility in the mobile directories available through the Cigna Envoy mobile app does not guarantee that the services rendered by that professional or facility are covered under your benefits plan. Refer to your plan documents, or call the number listed on your ID card, for information about the services benefits covered under your plan. References to non-partnered organizations or companies, and/or their products, processes or services, do not necessarily constitute an endorsement or warranty thereof.
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Product availability may vary by location and plan type and is subject to change. Products may not be available in all jurisdictions and are excluded where prohibited by law. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.
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About Cigna Healthcare - Privacy - Legal
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